
Warranty Terms & Return Policy
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Compressors and condensing units include a one-year manufacturer’s warranty, beginning on the original purchase date.
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Warranty coverage applies to manufacturer defects only. The supplier is not responsible for manufacturing defects.
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Defective parts must be submitted for seller's (and/or manufacturer's) inspection and approval.
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Manufacturer-approved warranty parts will be replaced within 14 days after the original purchase date.
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Warranty replacement does not include labor, refrigerant, shipping, installation, service calls, or other related expenses.
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Warranty is valid only when the compressor or condensing unit is installed or serviced by a licensed HVAC/R technician. Proof of license and certification required upon request. No exception.
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Proof of purchase and the unit’s serial number are required for all warranty claims.
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All shortage or shipping-damage claims must be reported within three days of receipt.
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Used, installed, or previously connected compressors, condensing units, and parts cannot be returned or exchanged.
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Unused products may be returned within 14 days of the order date, subject to approval. No exception.
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Approved unused returns are subject to a 20% restocking fee.
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Returned items must be complete, unused, undamaged, and in their original packaging.
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No refunds, returns, exchanges, or warranty service will be provided without the original receipt or proof of purchase.
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No returns or exchanges are permitted for:
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Special-order items
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Electrical parts
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Expansion valves
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Temperature controls
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Electronic components
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Dryers
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Any used or installed products
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Acceptance of the receipt confirms that the customer has read and agreed to all stated terms and conditions.
